Privacy Policy
Mynx (the "App") is operated by AP Labs, WeWork Vi-John Tower, 393, Udyog Vihar Phase-III, Gurugram 122016, Haryana, India ("Mynx", "we", "us"). This policy explains what we collect when you use the App, why, who we share it with, how long we keep it, and the choices you have. Mynx is only for adults aged 18 or over.
1. Information we collect
1.1 Information you give us
| Data | Details |
|---|---|
| Account | When you sign in with Google we receive your name, email address, profile photo URL and a Google account ID. We never see your Google password. Your public name in Mynx is a generated alias, not your real name. |
| Profile | Gender, date of birth (others see only your age, and you can hide it), height, languages, bio, interests, what you're looking for, and who you're interested in (men or women). That last item can reveal your sexual orientation. |
| Photos | Profile photos (up to 6), shown to other users. |
| Voice | An optional voice bio (up to 30 seconds), which any signed-in user can play. |
| Messages | Text messages, view-once photos and voice notes (up to 2 minutes) that you send in chats. |
| Reports | Reports you file about other users, including the reason, your comments and, where relevant, the reported message. |
| Purchases | If you buy a subscription, credits or Spotlights, we receive a purchase token and transaction ID from Google Play. We never receive your card or bank details. |
| Support | Anything you send us by email or through the account-deletion form. |
1.2 Information collected automatically
| Data | Details |
|---|---|
| Location | With your permission, your device's approximate location (accurate to a few kilometres), used to find people near you. We don't collect precise location. It's collected only while you use the App, never in the background. |
| Activity | Likes, passes, matches, blocks, and call records (who, when and how long) used to enforce the daily call limit. |
| Device identifiers | Your push notification token, a Firebase App Check token that confirms requests come from the genuine App, and a device identifier attached to error reports. |
| Diagnostics | Error and warning reports from the App, to fix problems. |
| Sign-up analytics | A random identifier created when the App is installed, and which sign-up steps were reached and when (for example, "opened the app", "chose gender", "finished profile"). Used only by us to find where sign-up is confusing or slow. Sent only to our own servers, never to analytics or advertising companies, and linked to your account once you sign in. |
1.3 What we don't collect
We don't record or store voice calls. We don't access your contacts, call log, SMS, files or other apps. We don't show ads, and we don't use third-party advertising or analytics trackers.
2. How we use your information
- To run the service: create your account, show your profile, pair you for voice dates, run chats and calls, and deliver notifications.
- Matching: suggest people based on location, gender, who you're interested in, age and distance preferences, and interests.
- Safety and moderation: review reports, block and ban accounts, prevent people from rejoining after a ban, and protect minors (see our Child Safety Standards).
- Purchases: verify purchases with Google Play and grant what you paid for.
- Improving the App: diagnose crashes and errors.
- Legal compliance: respond to lawful requests and enforce our Terms.
3. What other users see
Other users can see your alias, age (unless hidden), gender, height (unless hidden), bio, interests, what you're looking for, photos, voice bio, and your approximate distance or city. We never show your exact location to other users. Before a voice date, your match sees a profile card without photos.
4. Privacy features
- Photos are checked on your device for nudity before they're uploaded, and explicit images are blocked. This check runs entirely on your phone. The photo isn't sent anywhere to be scanned.
- View-once photos and voice notes are deleted from our storage once the recipient has viewed or played them.
- Screenshots and screen recording are blocked in the App.
- Voice calls use WebRTC encryption (DTLS-SRTP). Audio goes directly between the two phones where possible. Otherwise it passes through our relay server in encrypted form that the server can't decrypt. Calls are never recorded.
5. Who we share information with
We don't sell your personal information. We share it only with:
- Service providers who process data for us under contract: Google Firebase (sign-in, push notifications, App Check), Cloudflare (servers, database and file storage), and our call relay server provider.
- Google Play, to process and verify purchases.
- Your device's location service, which turns coordinates into a city name for display. On Android this is usually provided by Google.
- Authorities, when required by law, or to protect someone's safety. This includes reporting child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC) and to law enforcement.
- A buyer or successor, if Mynx is involved in a merger or sale. We'll notify you before your information becomes subject to a different policy.
Our providers may store data outside your country, including in the United States. We use TLS encryption for all data in transit.
6. How long we keep data
- While your account is active, we keep your profile and chats so the service works.
- View-once photos and voice notes are deleted once they've been viewed or played.
- When you delete your account, your profile is hidden immediately, and your push token and location are cleared. After a 30-day safety review period we permanently delete your profile, photos, voice bio, chats and messages (including media you sent), likes, matches, blocks, call history, Spotlights, referral links, sign-up analytics and the reports you filed.
- What we keep after deletion, and why: reports other people made about your account (safety), purchase transaction IDs (fraud prevention and accounting), and, only if your account was banned, the ban record (to stop banned users rejoining). We also keep a record that an account was deleted, containing only an internal ID and dates.
7. Your choices and rights
- Access and correct: edit your profile at any time in the App.
- Delete: in the App, go to Profile → Settings → Delete Account, or use our account deletion page. See section 6 for what happens next.
- Location, microphone and notifications: you can turn these off in your phone's settings. Some features won't work without them.
- Copy, objection, withdrawal of consent: email support@mynx.life. We'll respond within 30 days.
8. Device permissions
| Permission | Why |
|---|---|
| Approximate location | Find people near you. Asked with an explanation first, used only while the App is open. |
| Microphone | Voice calls, voice notes and your voice bio. Used only during a call or while you're recording. |
| Notifications | Alerts for matches, messages and incoming calls. |
| Bluetooth | Route call audio to Bluetooth headphones. |
| Internet | Everything the App does. |
9. Children
Mynx is strictly for people aged 18 or over. We don't knowingly collect data from anyone younger. If we learn an account belongs to a minor, we close it and delete its data, except where the law requires us to keep evidence. To report a minor, use "Report → Underage user" in the App or email support@mynx.life.
10. Purchases
Subscriptions, credits and Spotlights are sold through Google Play and governed by Google Play's terms. Manage or cancel subscriptions in Google Play → Payments & subscriptions. Deleting your Mynx account does not cancel a subscription.
11. Changes to this policy
If we make material changes, we'll update the date above and tell you in the App before they take effect.
12. Contact and grievances
AP Labs, WeWork Vi-John Tower, 393, Udyog Vihar Phase-III, Gurugram 122016, Haryana, India
Email: support@mynx.life
Grievance Officer, AP Labs: support@mynx.life. We acknowledge complaints within 24 hours and resolve them within 15 days.